Legal

Privacy Policy

Last updated: April 2026

Rip Labs ("we", "us", "our") operates the website riplabs.com.au. This Privacy Policy explains how we collect, use, disclose and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Information We Collect

We may collect the following personal information:

  • Name, email address, phone number and shipping address when you place an order
  • Payment information (processed securely through Shopify Payments — we do not store card details)
  • Browsing data, IP address and cookies when you visit our website
  • Communication records when you contact us via email or Discord
  • Email address when you subscribe to our newsletter

2. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders, including shipping and delivery
  • Communicate with you about your orders, including confirmations and tracking
  • Send marketing communications (with your consent) such as newsletters and promotions
  • Improve our website, products and services
  • Comply with legal obligations, including Australian Consumer Law
  • Prevent fraud and maintain security

3. Disclosure of Information

We may share your personal information with:

  • Shopify — our e-commerce platform provider (for order processing and payments)
  • Australia Post and other shipping carriers (for delivery of orders)
  • Email marketing providers (for newsletter communications)
  • Analytics providers (such as Google Analytics) to understand website usage

We do not sell, rent or trade your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored securely on servers operated by Shopify and our hosting provider Vercel. While some data may be stored overseas (including in the United States and Canada), we take reasonable steps to ensure it is protected in accordance with Australian privacy standards. We use SSL encryption, secure payment processing, and access controls to protect your information.

5. Cookies

Our website uses cookies to improve your browsing experience, remember your cart, and analyse website traffic. You can manage cookie preferences through your browser settings. Essential cookies are required for the site to function (e.g., shopping cart).

6. Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate or outdated information
  • Request deletion of your personal information (subject to legal requirements)
  • Opt out of marketing communications at any time
  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy has been breached

7. Marketing Communications

We will only send you marketing emails if you have opted in. You can unsubscribe at any time by clicking the "unsubscribe" link in any marketing email, or by contacting us directly.

8. Third-Party Links

Our website may contain links to third-party sites (e.g., Discord, social media platforms). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. Continued use of our website after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

  • Email: support@riplabs.com.au
  • Discord: discord.gg/RipLabs