Legal

Refund & Returns Policy

Last updated: April 2026

At Rip Labs, we want you to be happy with your purchase. This policy outlines your rights under Australian Consumer Law and our procedures for returns, refunds and exchanges.

1. Your Rights Under Australian Consumer Law

Under the Australian Consumer Law, you are entitled to a refund or replacement if a product:

  • Has a major defect or fault
  • Is significantly different from its description or sample
  • Does not do what we said it would
  • Is not of acceptable quality
  • Does not arrive within a reasonable timeframe

These rights apply regardless of our store policy and cannot be excluded.

2. Sealed Products

  • Sealed TCG products (booster boxes, ETBs, booster packs, etc.) may be returned for a refund within 14 days of delivery, provided they remain factory sealed and in original condition.
  • Once a sealed product has been opened, it cannot be returned for a change-of-mind refund.
  • If a sealed product arrives damaged, please contact us within 48 hours of delivery with photos of the damage.

3. Singles (Individual Cards)

  • Single cards may be returned within 14 days if the card received does not match the description or listed condition.
  • Cards must be returned in the same condition they were received, including any protective packaging.
  • We do not accept change-of-mind returns on singles unless required by Australian Consumer Law.

4. Accessories

  • Unopened accessories (sleeves, binders, playmats, deck boxes, etc.) may be returned within 14 days for a full refund.
  • Opened accessories may only be returned if they are faulty or not as described.

5. Live Rips

  • Live rip purchases are final and non-refundable once the product has been opened.
  • If you purchased a live rip and it has not yet been conducted, you may request a full refund.
  • Rip Labs is not responsible for the value of cards pulled. The nature of randomised pack openings means results vary — this is not grounds for a refund.

6. Pre-Orders

  • Pre-orders may be cancelled for a full refund at any time before the product ships.
  • Once a pre-order has shipped, standard return policies apply.
  • Release dates are estimates and may change. We will notify you of any significant delays.

7. How to Request a Return or Refund

To initiate a return or refund, please:

  1. Email us at support@riplabs.com.au with your order number and reason for the return.
  2. Include photos if the item is damaged or not as described.
  3. Wait for our team to confirm the return and provide a return shipping address.
  4. Ship the item back in its original packaging where possible.

8. Return Shipping

  • If the return is due to our error (wrong item, faulty product, not as described), we will cover return shipping costs.
  • For change-of-mind returns, the customer is responsible for return shipping costs.
  • We recommend using tracked shipping for all returns — we are not responsible for items lost in transit.

9. Refund Processing

  • Refunds will be processed to the original payment method within 5–10 business days of receiving the returned item.
  • You will receive an email confirmation once your refund has been processed.
  • Shipping costs from the original order are non-refundable unless the return is due to our error.

10. Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@riplabs.com.au with your order number and photos. We will arrange a replacement or full refund at no extra cost to you.

11. Contact Us

For any questions about returns or refunds:

  • Email: support@riplabs.com.au
  • Discord: discord.gg/RipLabs